Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
What's the role?
We're looking for an Employee Benefits Consultant to;
- Effectively manage an existing portfolio of clients in relation to Private Medical Insurance policies and/or Group Risk policies to develop business potential by exploiting market opportunities and using the full range of services offered by the business to successfully achieve a range of business targets including revenue growth, retention and quality
- Adopt a proactive approach in managing, engaging and converting sales enquiries from an allocation of new business leads and prospects to successfully achieve a range of business targets including revenue and quality.
- To create own new business opportunities by developing client/introducer relationships (internal and external)
- The job holder will work within the Howden Employee Benefits & Wellbeing Small Business Solutions (SBS) team and is responsible for advising clients within the small to medium enterprise (SME) sector on their employee benefits programs.
What will you be doing?
- Be the first point of contact for clients. Understand the sector and benefits offered. Be prepared to respond quickly and accurately to client queries.
- Builds a robust system for ensuring appropriate management of consultancy (and administration where required) tasks including proactive follow up with clients and insurers, keeping appropriate colleagues appraised at all times.
- Build and lead the relationship with a portfolio of SBS clients whilst providing advice on specific insurance products.
- Provide all technical advice to clients on the policies you are responsible for, seeking assistance from colleagues where appropriate.
- Proactively build on existing external relationships with clients, prospects and insurers.
- Hold a broad knowledge of insurers' propositions and differences to provide the most appropriate advice for clients, but focusing on the Preferred Provider Arrangements (PPA) in place.
- Where appropriate ensure all systems are kept up to date.
- Be involved in both existing business and new business activities.
Technical:
- Applicants will need to be proficient in advising clients in Private Medical Insurance, along with a knowledge of broader Employee Benefits, specifically Group Risk & Protection benefits and also to include Wellbeing and Pensions.
Policy, Process and Procedures:
- You follow process and best practice that is relevant to your role and compliant with business policy.
- Constructively you suggest process improvements to deliver workable solutions.
- In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance
Environment, Customer Focus and Relationships:
- The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions.
- You will work closely with the Operations Team to ensure that the clients' group policies are proactively managed and needs met out in accordance with relevant policies. The job holder may also be required to provide support to their line manager in relation to nominated business projects.
- You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.
Market Knowledge & Technology:
- You stay up to date and proactively seek to broaden your market knowledge and understanding of key trends.
- You understand the need for accurate client data in the systems including contacts, existing portfolios, markets and partners.
- You embrace Technology in order to deliver outstanding client solutions.
Compliance and Personal Development:
- You are aware of the need and sources of compliance and understand and apply compliance.
- You ensure that HR and Training & Competency records are up to date and meet the Operating Entity and/or Group's requirements.
- You are able to adapt best practice to the situation in hand within the framework of compliance.
- Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA's code of conduct that all regulated entities must adhere to under the SM&CR.
- Completes all relevant regulatory training and ensure you remain competent to carry out role
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
