By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Certified as a Great Place to Work®
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Technical & Audit Manager
TPA Liability Desktop Claims Technical and Audit Manager
As a Technical & Audit Manager, you`ll prepare and manage our technical requirements for quality reviews, prepare cases for internal review, and provide details to clients both internally and externally.
Additionally, you`ll take responsibility for undertaking internal audits to include telephony and file reviews, highlighting trends, and providing training and technical referrals for the team.
You will also be responsible for the oversight and management of the claims reviews for high profile clients and cases so a focussed attention to detail is important – you will be responsible for the quality management, output and reporting of the team for liability, disputed proceedings, litigation and also be able to provide advice on complex loss claims.
The role also involves a reduced caseload of desktop claims for a high profile client.
The skills you will have when you apply:
Thorough knowledge of current case law, common law/statutes, and regulations.
Insurance qualifications are desirable, but relevant experience is equally valued.
Strong team working and collaboration skills.
Good understanding of insurance law and policy wording interpretation.
Knowledge of contract, statute, and civil liability.
Strong investigation skills and attention to detail.
Ability to work with corporate clients, small businesses, insurers, and brokers.
Influencing skills to gain agreement on proposals and ideas.
Effective listening and empathetic response skills.
Clear and concise communication skills.
Motivation to provide prompt, efficient, and personalized service to both external and internal customers.
What we’ll give you for this role:
Remuneration & more
Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Other benefits
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
