Responsible for the overall management of highly complex claims. Recognised as a technical expert in the interpretation of complex or unusual policy coverages in area of expertise. Under general management direction, works within assigned limits of broad authority on assignments requiring a high degree of technical complexity and coordination. May have regional, industry segment or company-wide scope of responsibility within specialty area.
Key Responsibilities
- Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly, whilst effectively managing loss costs and claim expenses.
- Negotiates highly complex settlement packages, and authorises payment within scope of authority, settling claims in most cost effective and timely manner and ensuring prompt issuance of disbursements.
- Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
- Monitors and predicts claims development trends and plans for consequences and provides market intelligence of competitor activity and initiatives. Keeps current on appropriate regulations and issues, industry activity and trends.
- Understands the way our performance is measured by regulators and brokers and ensures we achieve upper quartile ranking.
- Contributes to business planning and able to articulate and support the UW strategy for respective business unit.
- Makes recommendations on claims processes and resolution strategies to management.
- Partners with solicitors, customers, brokers, experts and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
- Provides guidance and assistance to less experienced claims staff and other functional areas.
- Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
- May perform additional duties as assigned.
Skills, Knowledge & Experience
- Confident delivering the claims proposition and is able to promote the CNA Hardy brand.
- Participates in key market initiatives
- Recognised as a leader by his/her class of business peer group
- Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
- Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels internal and external business partners.
- Advanced analytical and problem solving skills, with the ability to manage and prioritise multiple projects.
- Ability to deal with ambiguous situations and issues.
- Ability to adapt to change and value diverse opinions and ideas.
- Ability to evaluate claims based on a cost benefit analysis.
- Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
- Ability to implement strategies with a proactive long-term view of business goals and objectives.
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
Additional Information
Company Overview
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe and Asia. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.
Why Choose CNA Hardy?
For us, the customer comes first.
Our winning proposition is our commitment to our customers: We offer more than just a policy – we deliver distinctive insurance solutions and we promise a superior customer service. How we deliver on this commitment is what sets us apart from the competition. Here are just some of the reasons you should choose us:
- Our people: We recognise that our staff bring our commitment to our customers to life. Our priority is to be a great place to work so we continue to attract, retain and develop the best talent in the market.
- Our product offering: We develop innovative and specialised solutions by product and industry specialism and create certainty for customers through the delivery of underwriting and service excellence. This comprehensive global product offering supported by superior claim and risk control services is hard to replicate.
- Our relationships: We believe in building enduring relationships and want to focus our energy on partnering with customers and producers who value our approach and seek the same.
- Our track record: Our financial strength underpins our contract with our customers. We receive consistently high ratings from AM Best and Standard and Poor’s proving our ability to deliver on our commitment should the worst happen.
Treating Customers Fairly
- We deal with our Customers in a professional, open and honest way at all times
- Designing and delivering products that meet their needs;
- Ensuring that no claims are unreasonably rejected; and
- Aiming to do things right the first time and putting them right if we get them wrong.
CNA Hardy is an equal opportunity employer.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
