At AIG, we are reimagining the way we help customers to manage risk. Join us as Manager - Auto Property Damage and Liability Claims (Fast Track) to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
In this role, you will be responsible for managing a unit of Fast Track Claim Specialists handling first and third-party auto liability claims, minor injury claims and low complexity general liability losses. This will include, but not be limited to, providing direction to Fast Track Claim Specialist, performing claim file reviews, ensure compliance with operation guidelines and monitor performance. You will report to an Assistant Vice President of Casualty Claims and will work closely with other Claim Managers, clients, internal partners, and brokers.
Provide technical expertise and mentoring to assigned staff with the focus of producing high quality work on assigned claims
Manage staff to ensure departmental standards and policies are adhered to to produce the appropriate claim outcomes for customers and business partners
Maintain an active claim diary and use it to provide continual direction and feedback regarding claim handling, evaluation, and disposition strategy on a file-by-file basis
Partner with other Business Units as necessary to make AIG our insured’s most valued insurer
Participate in select claim file reviews
Report Management – Performance Metrics Analysis
Operational Compliance Management – Medicare Exclusions and Vendor Management
Special Projects
Addressing shared service support to assure timely payments are made, claim set up efficiency, etc
Manage HR/Shared Service Matters to include Disciplinary Actions and LOA’s
Staff Meetings
CE and/or other training
What you will need to succeed
5+ years claims experience handling Auto Property Damage and Bodily Injury
2+ years Management experience a plus
Strong Leadership and business acumen skills
Ability to self-study and pass Casualty License Exams
Excellent communication skills, both written and oral
Strong interpersonal and negotiating skills
Demonstrated decision making skills
Ability to work independently or on a team
Demonstrated time management and organizational skills
Knowledge of all Microsoft applications is required
Bachelor’s Degree preferred
Ready to make a bigger impact? We look forward to reviewing your application.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
CL - ClaimsAIG Claims, Inc.
