Multinational Claims Hub Manager
Spain
XL Insurance Company SE (XLICSE) is a wholly owned subsidiary within AXA XL and provides the main insurance company platform for AXA XL, operating through an international network of branches, subsidiaries and third-party fronting partners.
Multinational Solutions are at the core of AXA XL’s strategy. Claims for Multinational Solutions are managed either within local claims teams or by AXA XL’s Network Partners. The AXA XL Claims Network Partner Hub is responsible for the management of these Network Partners and associated claims.
What you’ll be DOING
What will your essential responsibilities include?
- Managing the Multinational Hub
- Manage the Network Partner hub claims team in both Spain and Hong Kong
- Manage and deal with approval requests for any claims over the Network Partners authority
- Implement best practices and operational policies to improve efficiency and governance
- Support Global MS Claims Function with the annual Network Partner risk assessments,
- Participate in Network Partner surveys, virtual visits, and global NP governance/engagement meetings,
- Support the Global MNS Claims Function and PO in MNS design, KIT adherence, and NP on-boarding.
- Agent of change
- Challenge the status quo & internal processes to identify opportunities to work more efficiently
- Develop and implement the Network Partner Management strategy to improve Network Partner performance and relationships
- Enhance the governance of Network Partners to include, development of KPI’s. Management and resolution of identified issues and escalating these where appropriate
- Business partner
- Implement a client service-oriented culture by timely remediating service quality or operational issues across the organisation,
- Manage escalations to the hub in a collaborative and efficient manner to ensure that they are fully remediated
- Support and enhance the strong collaboration between the Network Partner hubs and the producing offices
- Collaborate with a wide range of stakeholders, both within and outside of claims
- Collaborate with relevant Network Partner Management Centre and MNS Global Functions for overall Network Partner relationship management
You will report to the Head of Claims Operational Excellence APAC and Europe.
What you will BRING
We’re looking for someone who has these abilities and skills:
- Proven ability working cross functionally with multiple stakeholders demonstrating excellent engagement, influencing and communication skills
- Driven and results oriented, performance management skills to deliver results against program milestones
- People management skills performed in complex organizations environment
- Experience handling a variety of claims of different values in different jurisdictions
- Excellent English skills (written and oral) is a must and other languages skills will be a plus
- Ability to communicate in a collaborative and client focused manner
- Multicultural and open mindset to navigate changes and diversity
Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
