Your Role:
As Operational Resilience & Continuity Manager, you will oversee Apollo’s approach to Operational Resilience, Business Continuity, and Crisis Response Management. You will ensure the business can prevent, respond to, recover from, and learn from disruption, meeting regulatory expectations while supporting the continued delivery of our important business services.
Working closely with the Chief of Staff and teams across the business, including our Platform Partner Syndicates, you will coordinate resilience frameworks, business impact assessments, and crisis management processes, helping strengthen Apollo’s readiness and regulatory confidence.
What You’ll Do:
- Coordinate and enhance Apollo’s operational resilience framework, ensuring alignment with PRA, FCA, Lloyd’s and DORA standards.
- Support identification and testing of Important Business Services, impact tolerances, and resilience controls.
- Maintain and continuously improve Business Continuity Plans and Business Impact Assessments.
- Develop and embed crisis management and incident response plans, ensuring lessons learned drive ongoing improvement.
- Provide second line assurance through structured check-and-challenge reviews.
- Produce clear management information and reports for governance committees.
- Partner with cross-functional teams (Facilities, Digital Solutions, HR, Compliance, and Risk) to ensure continuity and readiness.
- Liaise with regulators and external stakeholders to demonstrate Apollo’s resilience maturity and compliance.
What We Are Looking For:
- Experience in operational resilience, business continuity, or crisis management within a regulated organisation.
- Understanding of PRA, FCA, Lloyd’s Principles, and DORA.
- Strong analytical, organisational, and project management skills.
- Clear communication skills and the ability to engage effectively across the business.
- Collaborative and proactive mindset, reflecting Apollo’s values of Stronger Together, Pioneering Solutions, and Empowered Decision-Making.
