Cyber Claims Adjuster

GBR2 QBE Management Services UK Ltd & QBE Europe SA/NV UK Branch • Full-time • GBR - London - 30 Fenchurch Street, United Kingdom • 3d ago

Primary Details

Time Type: Full timeWorker Type: Employee

Cyber Claims Adjuster

London/Hybrid

The Opportunity:  

Our Cyber portfolio is a key strategic priority for QBE, with significant growth achieved to date and ambitious plans for continued expansion. To support this, we are strengthening our presence in London with a newly created Cyber Claims Adjuster role. In this position, you will join our innovative and high-performing Financial & Specialty Markets (FSM) claims team, where collaboration and expertise drive success.

As a leading player in the Cyber market, our global portfolio spans multiple territories including the UK, Europe, Australia, and the US. We manage a wide range of complex claims, providing expertise across diverse risk profiles. Working closely with our global cyber services team and underwriters, you’ll play a pivotal role in delivering exceptional claims solutions and supporting clients through challenging and evolving cyber incidents.

This is an excellent opportunity to advance your career in Cyber claims as part of a connected, collaborative, and globally recognised product offering. If you’re looking for a role that empowers individuals, encourages technical and personal development, and offers real scope for progression, we’d love to hear from you!

Your responsibilities for this role may include, but are not limited to:

Managing a portfolio of cyber and technology claims from first notification of loss to settlement
Actively working with a panel of response vendors during claims incidents to deliver a quality service within required timeframes
Establishing coverage early and communicating promptly with customers
Ensuring prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage
Understanding and implementing the Claims strategy, to enable delivery of overall business targets
Developing good relationships with internal and external stakeholders, driving excellent customer service
Ensuring accurate and timely updates of QBE’s systems as and when required, capturing key data and meeting service level requirements.
Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions
Supporting the development of the Core team as required

Key skills and experience: 

Experience in managing complex claims, preferably within cyber and/or technology lines, including cross-border and international incidents
Ability to prioritise effectively and manage deadlines

Strong understanding of insurance policy wordings, with cyber and tech policies being a particular advantage

Excellent communication and negotiation skills, with experience engaging credibly with customers and vendors
Strong investigation skills and confidence in using systems and data, including producing MI
Good understanding of Lloyd’s and subscription markets (preferred)
Professional qualifications or a clear commitment to ongoing development
A collaborative approach and enthusiasm, willingness to take on challenges and grow technically and professionally

Why QBE? At My Best  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.  

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/). 

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

To find out more about why you should work for QBE, visit our careers website. 

At My Best - QBE Benefits  

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. 

30 days holiday a year with the option to buy up to 2 additional days. 

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. 

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. 

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.  

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. 

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. 

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. 
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000. 

To find out more visit our Reward Page 

QBE Awards  

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;  

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year 

Working Dads Employer Awards 2023 Winner: Parental Policies Award 

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

You can view all our awards here 

Inclusion of Diversity 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page 

Accessibility  

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. 

ESG & Sustainability 

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report  

What next? 

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.  

We believe this is our moment – what if it was yours too?  

APPLY NOW and let’s make it happen! 

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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