Underwriting Operations Manager, Delegated and QPS

GBR1 QBE Management Services (UK) Ltd • Full-time • GBR - London - 30 Fenchurch Street, United Kingdom • 1d ago

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to lead the Delegated and QPS Operations team, ensuring exceptional, accurate, and timely service delivery for relevant Underwriting teams. The role involves partnering with Underwriting teams and other functions to drive improvements in technical capability, operational efficiency, and service through continuous improvement and strategic initiatives.

Underwriting Operations Manager – Delegated & QBE Portfolio Solutions

London, Full-Time

We’re looking for an experienced and driven Underwriting Operations Manager to lead our Delegated and QBE Portfolio Solutions (QPS) Operations team. This newly created role,is designed for a strategic thinker and operational leader who thrives on delivering exceptional service, driving continuous improvement and partnering across functions to elevate underwriting performance.

Your New Role

You will play a key role in shaping the future of our delegated authority operations andbe responsible for ensuring accurate, timelyand high-quality service delivery to our underwriting teams.

Key Responsibilities

Direct, motivate, develop, coach and manage the Underwriting Operations team including recruitment of additional headcount as part of our growth plans

Support and maintain a culture of continuous process improvement in your team and amongst the wider DUA community

Maintain oversight of service delivery and use root cause analysis to identify any service underperformance

Buildstrong relationships with key stakeholders to establish service delivery standards and an effective monitoring framework

Act as the key point of contact on all operational issues for all Product Directors and Portfolio Managers across your remit

Lead Change delivery and participate in modernisation initiatives related to delegated business

Triage and prioritise improvements within the context of the wider Operations and Underwriting strategy, and drive process consistency across the Insurance Division

Liaise with Global Shared Service Centre(GSSC) counterparts to resolve queries and manage workloads and take ownership of performance monitoring of GSSC within your remit

Build an understanding of operational processes for your product area in our overseas offices and work with Operations Managers to drive consistency

Own London Market processes and systems used within your remit, collaborating with stakeholders in Technology, Underwriting & DUA Management

About You

Extensive experience in Underwriting Operationsand a strong background within delegated authority

Strong leadership skills, with a track record of recruiting, managing, coaching and developing high-performing teams

Strong understanding of London Market systems and processes, and the ability to drive consistency across geographies and product lines

Excellent stakeholder management and communication skills, with the ability to build trusted relationships

Change management and transformation experience with excellent analytical and problem-solving skills

Familiarity with global service centres and experience managing offshore operational relationships and performance is desirable

Why QBE? At My Best   

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.   

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.   

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.   

At My Best - QBE Benefits   

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  We offer an extensive choice of other options to suit you!   

QBE Awards   

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;   

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, 
Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance 

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year  

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer  

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year  

Working Dads Employer Awards 2023 Winner: Parental Policies Award  

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

You can view all our awards here  

Inclusion of Diversity  

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at ourCareers Page  

Accessibility   

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.  

ESG & Sustainability  

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report   

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.   

We believe this is our moment – what if it was yours too?   

APPLY NOW and let’s make it happen!   

Skills:

Analytical Thinking, Collaboration Tools, Communication, Cost Management, Critical Thinking, Customer Service, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Performance Management (PM), Quality Management, Risk Management, Stakeholder Management, Team ManagementApplication Close Date: 13/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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