Job Type:
Permanent
Build a brilliant future with Hiscox
Job Type:
Permanent
Build a brilliant future with Hiscox
The Role
As a Technical Claims Handler you will deliver a high quality service to the Hiscox clients and their brokers; whilst maintaining and enhancing the Hiscox reputation for its claims handling service. The role will imply managing a portfolio of claims assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a deep technical expertise in claims that could have a high impact in the company, and handling fast track claims -depending on the portfolio requirements-, yet extremely customer focused, whilst managing indemnity spend. The role will also implicate providing support on other areas of the department (claims opening, correspondence profiling) as reviewing policy clauses as requested by the UW team, understanding the legal trends and take actions, and providing support in claims handling and referrals for our business in Spain.
As Claims Handler for Portugal and Spain you will report to the Iberian Claims Manager.
Key Responsibilities
To handle a portfolio of claims for Professional and Commercial products (PI, D&O, material damages, cyber and others) in a proactive manner within set service levels and Hiscox Values, Philosophy and interest. High technical claims will be under its responsibility, depending on the portfolio grow and the department needs.
To assess the severity of a claim and decide on the right course of action, including the involvement of experts or colleagues where required.
To negotiate and settle claims within your authority fairly and promptly.
Be the technical referral of the team on those claims exceeding their authority levels and referring to the claims manager those claims having a significant impact in Hiscox portfolio, and establishing technical common criteria.
Conduct claim file reviews / audits to ensure optimal claim handling performance.
Reviewing and cleaning the portfolio when required.
Assuring to comply the SLA established by the claims department.
To build relationships and gain confidence when handling claims from external parties such as brokers, external providers and internally.
Being 100% customer and indemnity focused and comfortable with the Hiscox claims handling philosophy.
Manage the CMS requirements with the European team.
Becoming an expert managing the Claims Management System (CMS) and new system AGORA.
Claims opening and correspondence profiling.
Give technical training to the team when required, and support to the UW when need it.
Providing reports to the Claims Manager, the Group Claims team and the business on a periodically basis and ad hoc basis depending on specific losses or events as well as giving an overview of the portfolio of claims including key trends and issues.
Managing the external providers, being their referral (within its claim authority), controlling their quality, and performance and expenses, and referring to the claims manager when there are deviations.
Why Hiscox?
· Healthy work-life balance with our 35h/week and hybrid working system.
· Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).
· Health insurance, gym allowance, pension plan etc.
· After 5 years work 1-month sabbatical leave.
· Team spirit with many opportunities to engage and an open culture.
Work with amazing people and be part of a unique culture
