Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Location: London

Start date: September 2026

Salary: £23,000

Closing date: 21st November 2025

Howden Retail

Our Retail division is spread across the UK and Ireland and focuses on small-medium size enterprises (SMEs), individual clients and private high-net-worth clients, providing them with tailored insurance solutions that meet their unique needs. Whatever the question, the concern, or the risk, we can get the right experts in a room and find the right answer.

Health and Benefits

Our Health and Benefits teamare responsible forproviding attractive employee benefits plans(known as group risk policies) for our employer clients including perks like private medical and health insurance.

If you are curious about starting your career in employee health and medical insurance, this could be the perfect first step in your career.

What is the role?

This is a one-year apprenticeship programme where you will begin your career as a Client Services Apprentice. Working alongside our administrators, you will be exposed to the full insurance lifecycle from underwriting, placement, renewals to claims.

You will be part of a friendly and supportive team who will guide you every step of the way. One day a week will be dedicated to studying towards a Level 3 qualification, all while earning a salary and gaining valuable real-world experience.

What you’ll do?

You will gain a nationally recognised Level 3 qualification for your relevant programme. As part of this, you’ll spend one day a week studying with your dedicated trainer, who will support you every step of the way to ensure you're set up for success.

Take part in a year long structured development programme designed to help you build the skills and confidence needed to thrive in your role. All of our apprentices take part in this programme, so you’ll have a group of peers to learn alongside.

Support the client service team with day-to-day administration of group risks policies.

Assist in obtaining terms from the insurance market and preparing client documentation.

Use your attention to detail to maintainaccurate records and ensure timely processing of client requests.

What are we looking for?

No experience in insurance is required;we’llteach you everything you need to know!

Final year sixth form/college students or recent college leavers.

GCSE English and Maths at Grade C or 4.

Proactive individuals with a passion for learning and development.

Intellectually curious individuals who aren’t afraid to ask questions.

Strong communicators who thrive on connecting with others and building relationships.

Ability to work collaboratively in a team environment.

Resilient and organised individuals who are comfortable handling multiple tasks.

Application process

Our application process is designed to help you show your potential, not to test what you already know!

Online application form – no CV required: We believe you're more than just a document, so we won’t ask you to submit a CV. Please upload a blank document on the application form.

Online gamified assessment: These games will help us understand your natural strengths and how you approach different situations. There are no right or wrong answers. You can complete this stage on your phone or laptop, whichever suits you best!

Pre-recorded video interview: You will record your answers to a few questions using your phone or laptop, giving you the chance to tell us more about yourself in your own time in a relaxed setting.

Assessment centre: Our final stage is an in-person assessment day at one of our offices close to you. You'll take part in some fun group activities and meet our team in a relaxed setting. This day is all about getting to know you better and for you to see what it's like to be part of Howden and experience our culture. We'll cover all your travel costs for this day!

At Howden, we are committed to developing and maintaining a culture of equality and diversity in the workplace and welcome applications from all backgrounds.

Be sure to follow your Early Careers team on TikTok @earlycareersjo and @millieinsurancecareers. We’re here to guide you through every step of the process! From exploring the roles on offer and understanding our assessments, to tips on how to ace your video interview - we have got you covered! You will also get behind-the-scenes insights into our assessment days: including how to prepare, what to wear, and what to expect.Think of us as your career coaches, right by your side from start to finish.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Howden Group Services Limited

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